Shipping & Delivery Policy

We are committed to preparing and shipping our customers’ orders safely and as quickly as reasonably possible. This policy explains our shipping and delivery procedures and the responsibilities associated with orders.

1. Order Processing

Orders are processed and prepared after the order has been confirmed and payment has been successfully received, except for orders where Cash on Delivery is available.

Orders are generally prepared within 1–3 business days. Processing times may vary during promotional periods, public holidays, seasonal periods, or times of high order volume.

Fridays and official public holidays are not considered business days unless otherwise stated.

2. Estimated Delivery Times

Delivery times vary depending on the customer’s location, destination, and selected shipping carrier.

Estimated delivery times are generally:

• Within the Sultanate of Oman: 1–4 business days after dispatch.

• GCC countries: 3–8 business days after dispatch.

• International shipping: approximately 5–14 business days after dispatch.

All delivery times are estimates and do not guarantee delivery on a specific date. Delays may occur due to circumstances beyond the store’s reasonable control.

3. Shipping Fees

Shipping fees are calculated based on the destination, weight, size of the shipment, and selected shipping method. The final shipping cost will be displayed during checkout before payment is completed.

The store may occasionally offer free or discounted shipping as part of specific promotions or offers, subject to the conditions stated at the time of the promotion.

4. Shipping Information and Address

Customers are responsible for providing accurate and complete shipping information, including:

• Full name.

• Phone number.

• Country and city or governorate.

• Area and delivery address.

• Any additional information required to complete delivery.

Customers should carefully review their shipping information before confirming an order.

If delivery cannot be completed due to an incorrect or incomplete address, an incorrect phone number, or failure to respond to the shipping carrier’s delivery attempts, the customer may be responsible for additional delivery or reshipping costs, depending on the circumstances.

5. Changing the Shipping Address

Customers who wish to change their shipping address should contact us as soon as possible and before the order has been handed over to the shipping carrier.

Once an order has been dispatched, we cannot guarantee that the shipping address or destination can be changed. Additional charges imposed by the shipping carrier may also apply.

6. Order Tracking

Where tracking is available, customers will receive a tracking number or tracking link after the order has been handed over to the shipping carrier.

Please note that tracking information may take some time to appear or update after a tracking number has been created.

7. Delivery Delays

We make reasonable efforts to deliver orders within the estimated delivery timeframe. However, delays may occur due to circumstances such as:

• Customs procedures.

• Weather conditions.

• Public holidays.

• Seasonal periods or high order volumes.

• Delays caused by shipping or transportation providers.

• Emergencies or circumstances beyond our reasonable control.

• Recipient unavailability or difficulty accessing the delivery address.

Where necessary, we will cooperate with the customer and shipping carrier to assist in tracking delayed shipments.

8. International Shipping, Customs and Taxes

Orders shipped outside the Sultanate of Oman may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, any customs duties, taxes, import charges, or clearance fees imposed by the customer’s country are the responsibility of the customer and are not included in the product price or shipping fees paid to the store.

Customers are also responsible for ensuring that the products they order can legally be imported into their destination country in accordance with applicable local regulations.

9. Refused or Undeliverable Shipments

If a customer refuses to accept a shipment without an error on our part or a defect in the product, or if the shipping carrier is unable to complete delivery because the customer is unavailable or unresponsive, the shipment may be returned to us.

In such cases, actual shipping, return, and other non-refundable charges may be deducted from any applicable refund, to the extent permitted by law.

10. Damaged Shipments

If an order arrives visibly damaged as a result of shipping, customers should contact us as soon as reasonably possible and provide:

• Order number.

• Clear photographs of the external packaging.

• Photographs of the damaged product.

• Any additional information reasonably required to verify the condition of the shipment.

After reviewing the case, we will take the appropriate action in accordance with our Return & Refund Policy and applicable consumer rights.

11. Lost Shipments

If tracking information shows an unusual delay or indicates that a shipment may have been lost, customers should contact us so that we can initiate an investigation with the shipping carrier.

Orders confirmed as lost during transit will be handled according to the circumstances, the shipping carrier’s applicable procedures, and applicable law.

12. Orders Marked as Delivered

If the shipping carrier’s tracking system indicates that an order has been delivered but the customer has not received it, the customer should contact us and the shipping carrier as soon as possible.

We will assist in investigating the matter and verifying proof of delivery with the shipping carrier. A shipment will not automatically be considered lost, nor will compensation automatically be issued, until the relevant investigation has been completed.

13. Products Subject to Shipping Restrictions

Certain products, including perfumes, liquids, oils, and cosmetics, may be subject to special air freight or international shipping restrictions.

As a result, shipping may not be available for certain products or destinations, or additional shipping procedures and charges may apply.

If we are unable to ship a product to the customer’s destination, we will contact the customer to arrange an appropriate solution.

14. Relationship with the Return & Refund Policy

This Shipping & Delivery Policy should be read together with the store’s Return, Exchange & Refund Policy.

If a product is defective, damaged, incorrect, or does not conform to the order, the matter will be handled in accordance with our Return & Refund Policy and the customer’s applicable legal rights.